Abracadabra Instant Manual Frequently Asked Questions

Q: When I run Instant Manual, I get the message “No such interface supported”, and the program does not work properly. How can I fix this?

A: This is caused by a Microsoft Security patch post Windows XP Service Pack 2, and is fixed in Abracadabra Instant Manual 2.0.0.180. Download and install the latest version of Instant Manual to overcome this problem:

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Q: I’ve bought an Instant Manual License online, and when I try to enter it in the registration screen, I keep getting the error message:

Serial Number Not Found (-25001): Contact Abracadabra Solutions for more information.

What does this mean?

A: There is a delay of up to 15 minutes between buying a license online and when it is propagated to all eSellerate license servers. If you try again in 15 minutes it should work OK. The best way to avoid this altogether is to buy a license from within Instant Manual, using the Help | Register menu, and clicking the purchase button. This will install and activate the license key for you immediately.

Q: When I try run Instant Manual, the Microsoft Office install-on-demand dialog box pops up and asks me for the location of the Office CD so that is can install a feature. How do I avoid this?

A: Instant Manual requires a component that is installed with Internet Explorer 5.5 or higher. This is installed with MS Office, but sometimes there is a reference to it left for the install-on-demand engine to pick up. Download the install-on-demand disabler (DisIod.zip) and use it to disable install-on-demand for Instant Manual.

Q: Is there a site license available?

A: No, but there is a discount for volume purchasing.

See the Pricing page for more information.

If you need to buy really large numbers of Instant Manual, please contact us by email to discuss your needs.